International Buyers Return & Customs Clearance Policy (UK Buyers Read til End)
All Sales are Final. By making a purchase on our website you agree that the item(s) involved in the transaction are non-returnable and non-refundable.
We ship our products world-wide to countries serviced by USPS, but cannot stay abreast of every government's Customs Protocols. Our product(s) are made, packaged, and labeled in accordance with regulations governing the American marketplace. You as the Importer are responsible to be familiar with what your country allows you to import and are fully responsible for payment of any taxes or duties associated with your purchase. We do not offer an expressed or implied warranty that your purchase will clear your government's customs. Failure to clear customs because you have not paid the associated taxes and or duties, or for any other reason, does not void the sale. We will not refund your order.
1) Our products HS Tariff Code is 3307101000 (non-alcohol shaving products). Check to see if your government's customs forbids the import of products under this code.
2) Some countries will not clear goods shipped via economy mail services of the United States Post Office if shipping to a non-commercial entity. If shipping to your personal self and residence, familiarize yourself with shipping services offered by the USPO that your country will clear. This is often a protective measure to make you pay higher shipping charges with higher taxes to discourage you from buying abroad, while at the same time allowing businesses of the country to get their supplies and materials at the cheaper shipping rate.
3) Some countries Custom Agencies have bad reputations for theft by employees. If you think your country may be one of them, ship your order to your work address. Theft by Customs Agents is generally made against personal shipments to individuals, as the fall out and lash back would be severe if the country's business entities could not reliably receive the goods that drive the economy.
How Brexit Rules Will Effect Your Sē'bŭm Gold Orders.
The United Kingdom is now requiring United States E-Commerce Sellers to register for a VAT number and collect VAT at the point of purchase if selling goods at or below $180USD (changes with Exchange Rates) to United Kingdom Consumers.
As we are now mainly a Custom Commission shop, and our preorder sets start at $190, You will still pay VAT in a manner that you are accustomed to. We will not be registering with the UK VAT Authorities, so please do not purchase spares that fall at or below $180USD (changes with Exchange Rates). We will not be rasponsible if your order does not clear through Customs. All Sales are final.
Please keep in mind that if you use a Freight Forwarder and declare a value at or below $180USD (changes with Exchange Rates), Your items will not clear customs. We are not knowledgeable regarding these laws if items are declared as personal property that you are shipping from yourself to yourself. If using a freight forwarder, please research how the new Brexit rules will effect you receiving your goods. We will not be responsible for your goods clearing customs and all sales are final. We feel these new rules are unfortunate, but do to the high value of our goods we do not see the rules effecting our relationship with out United Kingdom Customers.
*Alcohol based perfumes must ship using Ground Service (USA Lower 48 Only). International Customers and Customers in Hawaii, Alaska, and US Territories will receive Oil Based versions of our perfumes even if they selected the alcohol option!
Thank you for your business.